Frequently Asked Questions (FAQ)

What does CPAC stand for?
Cedarburg Performing Arts Center
 
 
Where is the Performing Arts Center located?
The Performing Arts Center is located at W68 N611 Evergreen Blvd. Cedarburg, WI 53012. Free parking is available in designated parking lots surrounding the facility. Visit our parking page for more details
 
 
What types of events are held at the CPAC?
Our venue hosts concerts, theatrical performances, dance recitals, school productions, company meetings, lectures, community events, Visiting Artists Series and special presentations throughout the year.
 
 
Is the CPAC part of the Cedarburg School District?
Yes. The Cedarburg Performing Arts Center (CPAC) is owned and managed by the Cedarburg School District and serves as the district’s home theater facility. Throughout the year, CPAC hosts a variety of school district events, including school assemblies, class meetings, concerts, performances and other educational programs.
 
When the facility is not being used for district-related events, the CPAC is available to rent. Community organizations, businesses, performing groups and individuals can utilize the space for a variety of events; including concerts, theatrical performances, company meetings, presentations, workshops, and other special events. The CPAC is proud to serve as both an educational resource for the Cedarburg School District and a professional performing arts venue for the greater community.
 
 
What is the Visiting Artist Series (VAS)?
The Visiting Artist Series is presented by the non-profit organization, Cedarburg PAC, Inc. It is not owned or operated by the Cedarburg Performing Arts Center (CPAC) or the Cedarburg School District (CSD). Please see the Visiting Artist Series tab for more information and ticketing details.
 
 
Is the CPAC open to the public every day?
No. The lobby and theater are open only during scheduled events and performances.
 
 
How can I reach the Box Office?
Phone: (262) 376-6161
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Thank you to Cedarburg PAC, Inc. for bringing the Visiting Artist Series to our stage. Through their efforts, our local community has the opportunity to experience professional artists, musicians, and performances.

What is the Visiting Artist Series (VAS)?
The Visiting Artist Series is a professional performing arts series presented by Cedarburg PAC, Inc. The series brings world-class performers to our community, featuring nationally renowned artists and rising stars who perform at the Cedarburg Performing Arts Center (CPAC).

Who is Cedarburg, Inc.?
Cedarburg PAC, Inc. is an independent nonprofit organization located in Cedarburg, Wisconsin. Find out more about their organization on their website cedarburgpac.com

Is the Visiting Artist Series part of the Cedarburg Performing Arts Center (CPAC)?
No. While Visiting Artist Series performances take place at CPAC, the series is not owned, operated, or managed by CPAC or the Cedarburg School District (CSD).

Who handles Visiting Artist Series season and individual show tickets?
While the Visiting Artist Series performances take place at CPAC, all questions regarding individual show tickets, season tickets and performance details should be directed to Cedarburg PAC, Inc. Please contact Cedarburg PAC, Inc.:
Website: cedarburgpac.com
Phone: 262-888-3341
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Where can I learn more about donating to the Cedarburg PAC, Inc. - Visiting Artist Series or event sponsorship opportunities?
Please visit their website for donation details and to about how to sponsor a VAS event. 

How do I know where to mail my donation check?
Donations to the Visiting Artist Series mail to:
Cedarburg, Inc. - Visiting Artist Series
P.O. Box 914
Cedarburg, WI 53012

Donations to the Cedarburg School District - Performing Arts Center mail to:
Cedarburg Performing Arts Center
W68 N611 Evergreen Blvd.
Cedarburg, WI 53012
How do I purchase tickets?
Tickets can be purchased online through our secure ticketing system, making it easy to reserve your seats anytime.
 
 
What forms of payment do you accept?
The CPAC is a cashless venue and offers e-tickets only. All major credit and debit cards are accepted. At this time, the CPAC does not accept apple or google pay. 
 
 
How do I receive my ticket?
Once your purchase is complete, your e-tickets will be delivered to the email address you provide during checkout.
 
 
How do I use my e-ticket when I arrive at CPAC?
Simply show your e-ticket on your mobile device when you arrive at the theater. If you prefer, you may print a copy of your e-ticket and bring it with you.
 
 
What do I do if I need assistance with event details or tickets?
 
- For assistance with Visiting Artist Series (VAS) show tickets, season tickets or MSO performance tickets, please see the Visiting Artist Series section on this page or contact Cedarburg PAC, Inc. directly at 262-888-3341
 
- For questions or assistance with CPAC events or tickets not associated with the Visiting Artist Series, contact the CPAC Box Office at 262-376-6161. Please leave a detailed voicemail message and a member of our team will return your call within 1–2 business days.
 
- If you need immediate assistance with a ticket purchase, please contact our ticketing provider at:
Phone: 706-550-1416, option 1 (Please note: this support line is not able to provide assistance for Visiting Artist Series events)
On Call Ticket Assistance is provided:
Mon – Fri: 7:00 AM–5:00 PM, Sat: 9:00 AM–1:00 PM
 
 
Can I buy tickets at the door?
Yes, if seats are still available. For many shows, tickets may be purchased on the day of the event by scanning the QR code displayed on signage in the CPAC lobby. This allows guests to conveniently purchase available seats using their mobile device and receive their e-tickets instantly. We encourage guests to purchase tickets in advance, as many CPAC performances sell out.
 
 
Are all events ticketed?
No. Some events are free and open to the public. Free shows are specified on our event page.
 
 
Are tickets refundable?
All ticket sales are final. Refunds are generally not available unless a performance is canceled.
 
 
Can I exchange my tickets?
Ticket exchanges may be available for select performances. Please reach out to the Box Office for assistance.
 
 
What happens if I lose my tickets?
If you purchased tickets online, please try searching your email inbox for the word "encore" or "drt." If you are unable to locate your emailed receipt or e-ticket(s), we can resend your electronic tickets. Please contact the Box Office.
When do the doors open?
Building entrance doors with access to the lobby typically open one hour before the performance. Theater seating or house doors generally open 30 minutes before curtain or the advertised start time.
 
 
Is there parking?
Yes. Free parking is available on-site. Accessible parking spaces are located on the north side of the building. Parking details can be found here.
 
 
Is the theater accessible?
Yes. The CPAC offers wheelchair-accessible seating, accessible front entrance, front entrance drive up drop off and assistive listening devices available upon request through the Box Office. If you need accessibility assistance or have questions about accommodations before attending an event, please contact the Box Office. 
 
 
Are pets or emotional support animals allowed inside the theater?
For the safety and comfort of all guests, pets and emotional support animals are not permitted inside CPAC.
 
 
What if I arrive late?
Late seating may be delayed until an appropriate break in the performance to minimize disruption.
 
 
Should I silence my cell phone?
Yes. Please silence all electronic devices before entering the theater.
 
 
What happens if there is severe weather?
In the event of severe weather or emergency conditions, updates will be posted on our Facebook page. Ticket holders will be notified of any event updates or changes via email.
 
 
How can I ask questions about an upcoming visit?
If you have questions about an upcoming event or need assistance planning your visit, please contact the CPAC Box Office in advance of your event. We are happy to help ensure an enjoyable experience for all guests.
Is the theater accessible?
Yes. The CPAC offers wheelchair-accessible seating, accessible front entrance, front entrance drive through drop off and assistive listening devices available upon request through the Box Office. If you need accessibility assistance or have questions about accommodations before attending an event, please contact the Box Office. 
 
 
What if I need special accommodations?
Please contact us prior to your visit so we can make every effort to accommodate your needs:
 
- For assistance with Visiting Artist Series (VAS) or MSO performance accommodations, please contact Cedarburg PAC, Inc. directly at 262-888-3341
 
- For assistance with accomodations at all other CPAC events contact the CPAC Box Office at 262-376-6161. Please leave a detailed voicemail message and a member of our team will return your call within 1–2 business days.
 
Are children welcome at CPAC performances?
Yes! CPAC welcomes audience members of all ages. We want every guest to have a comfortable and enjoyable experience while attending performances.
 
 
Are all CPAC performances appropriate for young children?
Some performances may not be recommended for young audience members. Please review any show-specific age recommendations before purchasing tickets. If you have any questions regarding a shows age recommendation please contact our box office at 262-376-6161.
 
 
What is your Child Lap Policy?
Children 23 months and under may attend performances free of charge as a lap child, provided they remain seated on a parent or guardian’s lap for the entire performance.
 
 
Do children ages 2 and older need their own ticket?
Yes. Children who are 2 years old and older are required to have their own ticket and assigned seat.
 
 
Why does CPAC have a lap child policy?
Our policy helps ensure that all guests have a positive theater experience while allowing families with young children the opportunity to enjoy performances together.
 
 
Can I bring a stroller or car seat into the theater?
For the comfort and safety of all guests, strollers and car seats are not permitted inside the theater. Please plan accordingly and make alternative arrangements before entering the performance space.
 
 
What should I do if my child becomes restless during the performance?
We understand that young children may need a break. If your child becomes uncomfortable, restless, or disruptive during the performance, please step into the lobby until they are ready to return.
Do you offer concessions?
Yes! CPAC offers concessions during select performances and events.
 
 
Who provides concessions for CPAC events?
CPAC concessions are provided by Cedarburg High School (CHS) students as part of school clubs, activities or educational opportunities for CHS business classes; providing hands-on experience in customer service, operations, and business management. On occasion, concessions may be provided by the business or organization renting the Cedarburg Performing Arts Center for their event. Concession availability and operations vary by event.
 
 
When are concessions available?
When event concessions are offered, guests can visit the concession stand before the performance and during intermission.
 
 
What items are typically available at concessions?
Concession offerings vary by event. They might include a variety of show themed specialty treats, light snacks, bottled water and/or other themed beverages.
 
 
May I bring outside food or drinks into the building?
Outside food and beverages are not permitted inside the Cedarburg Performing Arts Center. We appreciate your cooperation in helping us maintain a clean, safe, and enjoyable environment for all guests.
 
 
May I bring concession food or drinks into the theater?
Food and beverages are not permitted inside the auditorium. We kindly ask that patrons enjoy concession purchases in our main gallery and lobby areas. 
 
 
How do I pay for concessions?
CPAC concessions accept cash and all major credit and debit cards. Accepted forms of payment for concessions provided by the business or organization renting the CPAC might vary.

 
Do concession purchases support the theater?
No. Proceeds from concession sales do not support the Cedarburg Performing Arts Center. By purchasing concessions, guests are helping support student opportunities and community organizations that partner with CPAC.

When concessions are operated by a Cedarburg High School club or activity, proceeds from sales go directly to support that student organization. When operated by the Cedarburg High School Business Capstone class, proceeds from concession sales are used to provide student scholarships for graduating Cedarburg High School seniors. 

When a facility renter operates concessions during their event, the renter pays a concessions and cleaning fee that helps support the custodial staff needed to maintain and care for CPAC spaces. Outside of this required fee, all proceeds from concession sales go directly to the renting organization.
Can I make a donation to support the Cedarburg Performing Arts Center?
Yes! Donations to CPAC help support our performing arts facility, expanding educational opportunities for students to experience updated performing arts spaces, technology and equipment. Your generosity helps us maintain and enhance our facility, support arts education and continue bringing meaningful experiences to students.
 
What does my donation support?
Donations help support the ongoing needs of the Cedarburg Performing Arts Center, including facility improvements, technical theater equipment, and upgrades that enhance the experience for performers, students, and audiences.
Contributions may support projects such as improvements to stage lighting and theater sound systems, upgrading house lighting to energy-efficient LED technology and other facility updates that help maintain and improve CPAC as a premier performing arts.
Your support can help ensure the CPAC can continue providing high-quality experiences for students, performers, and guests for years to come.
 
How can I make a donation to CPAC?
Donations can be mailed to the Cedarburg Performing Arts Center office:
Cedarburg Performing Arts Center
W68 N611 Evergreen Blvd.
Cedarburg, WI 53012
If you would like to discuss making a contribution or are interested in sponsoring a specific facility improvement project, please contact the CPAC at 262-376-6161 or This email address is being protected from spambots. You need JavaScript enabled to view it.. We would be happy to discuss ways to support the continued growth and enhancement of our performing arts facility.
 
Are donations tax-deductible?
The Cedarburg Performing Arts Center is owned and managed by the Cedarburg School District. Donations made directly to CPAC to support facility improvements, enhancements and theater technical upgrades are tax-deductible.
 
Can I make a donation in honor or memory of someone?
Yes. CPAC welcomes tribute donations made in honor or memory of individuals who have made an impact on the arts, education, or our community. Please include any special instructions with your donation or contact our team for assistance.
 
Can my business or organization sponsor CPAC programs or events?
Yes! CPAC welcomes opportunities to partner with local businesses and organizations that share our commitment to supporting the performing arts and community engagement. Please contact us to discuss sponsorship opportunities.
 
Can I donate specific items or equipment to CPAC?
Potential donations of technical equipment, materials or services are considered on a case-by-case basis based on current needs, compatibility and facility requirements. Please contact CPAC before donating items.
 
Who can I contact with questions about donating?
For more information about making a donation, please contact the CPAC at 262-376-6161. Your call will be routed to the appropriate staff member who can discuss donation opportunities and answer any questions you may have.
 
How do I know where to mail my donation check?
Mail donations to the Visiting Artist Series to:
Cedarburg, Inc. - Visiting Artist Series
P.O. Box 914
Cedarburg, WI 53012
 
Mail donations to the Cedarburg School District - Performing Arts Center to:
Cedarburg Performing Arts Center
W68 N611 Evergreen Blvd.
Cedarburg, WI 53012
 
 
Thank you for considering a donation to the Cedarburg Performing Arts Center. Your support helps us continue creating meaningful and memorable experiences through the performing arts.
Can I rent the Performing Arts Center?
Yes! The Performing Arts Center is available for concerts, recitals, meetings, conferences, discussion forums, theater productions and special events. Please visit our rental page for more details. 

Who can rent the facility?
School groups, businesses, nonprofit organizations and community organizations are welcome to inquire about rentals.

How do I reserve a date?
Complete a rental inquiry through our rental website or contact the Performing Arts Center Manager to discuss your event details and schedule a Tour & Talk. 

Can my organization run our own concessions during our rental?
Yes! Renters have the opportunity to operate their own concessions during their events. Please discuss concession availability and requirements with the CPAC team during the event booking process. More details on facility rentals can be found here.